In May 2013 the National Consumer Agency took enforcement action against Ryanair because they did not provide an email address on itheir website for Irish customers . Under e-Commerce legislation traders providing an e-commerce service, including airlines, must provide consumers with an email address.
Ryanair initially appealed the action – but that appeal was withdrawn last week and Ryanair have now launched a new email address for Irish passengers wishing to contact the customer service department.
The email address is firstname.lastname@example.org.
Ryanair say that this is “part of wide range of new initiatives aimed at improving the Ryanair passenger experience. “
Similar action was taken by the NCA against Aer Lingus at the same time – and they also appealed it but eventually dropped the appeal and put up an email contact address on their website too.
The Aer Lingus email is email@example.com