Mobile Provider Complaints in Ireland

Consumers will usually try and find the lowest prices on mobile phone services – but maybe price is not the only factor you should consider when choosing a mobile network provider. Coverage is very important – as is the level of customer service.
Comreg keep a record of all the complaints made to them about mobile service providers in Ireland – and there are big differences in the levels of complaints about the various providers.
When we look into complaint numbers – we don’t just look at the total number of complaints – we look at the rate of complaints per 100,00 customers which makes it easier to compare

The mobile provider with the current highest complaint rate is Eir. In the 6 months up to April 2018 – Eir had a complaint rate of 13.5 per 100,000 customers. This is not a massive rate – but it is almost four times higher than the complaints rate about Vodafone and is an increase of around 15% since the start of 2017.

Tesco Mobile had the second highest rate of complaints to Comreg – with 8.5 per 100,000 customers.

Three had a complaint rate of 4.5 per 100,000.

Vodafone had the lowest rate of mobile related complaints with 3.5 per 100,000 customers.

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Complaints about provider’s mobile coverage are included in the figures above – but Comreg figures show that Tesco had double the rate of complaints  compared to Eir Mobile and Three . Tesco had four times the rate of complaints about coverage compared to Vofafone (In the first quarter of 2018).

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