In 2019 a customer satisfaction survey was carried out on Electricity suppliers in Ireland by the Commission for Regulation of Utilities (CRU) . The survey just involved the top 7 suppliers of domestic household electricity.
Within the electricity market, satisfaction scores have remained relatively stable since the last measure in 2017. Satisfaction is high across electricity providers (total satisfaction at 88%). SSE Airtricity and Electric Ireland customers reported the highest level of satisfaction at 92% and 91% respectively.Energia was at 83% , Borf Gais 86% and Panda 88%
Prepay Power has suffered a decline in satisfaction versus previous levels however with a comparatively low score of 70% satisfaction.
With such close satisfaction ratings – there doesn’t really seem to be a vast difference between the customer service levels of the different suppliers.
he main reason for switching Electricity supplier has got to be the price. You will still get exactly the same electricity down the same wires, through the same meter. It is just the administration of the billing system that changes – and the price.
You can check out which supplier has the best deals for switchers on our Electricity Price Comparison page. You will see that if you have never switched supplier before – you could easily save around €250 over 12 months by switching to the best deal.