Do Virgin Media Owe You Money ?

If you were ever a customer of Virgin Media in Ireland – then you might be owed part of the €3 Million that they overcharged some customers. Around 107 thousand customers are affected – with an average amount owed of €27 each.

Earlier this year ComReg launched an investigation into the billing processes of Virgin Media.

Comreg found that since June 2014 over 264,703 Virgin Media customers were charged for services beyond their cancellation date. 

Basically – some bills sent to customers during the notice period included the monthly recurring charge which went beyond the expiry of the notice period.

Virgin Media did not automatically refund customers that were charged beyond their cancellation date. Instead, they applied a credit that remained on the customers’ accounts. Customers had to contact Virgin Media to reclaim this credit.  ComReg’s investigation found that over 141,000 customers were affected by this issue and some have been refunded

Virgin Media Refunds

Almost €3 Million of credit on 107,185 customers’ accounts has not been claimed back.    Virgin Media say they are hoping to issue refunds to all affected customers by the end of March 2021. 

If you think are one of these customers that is owed money – and you have changed address or bank account you can contact Virgin Media on 1800 941770. (Free Phone)