Collection of Pension and Welfare Payments.

Collection of Pension and Welfare Payments.

Special Arrangements Because of Coronavirus

An Post has special arrangements for collection of pensions and social welfare from Post Offices.

If a customer is not able to collect their payment personally at the Post Office a nominated person (Temporary Agent) can be nominated to collect the payment on their behalf. 

When collecting a payment, a ‘Temporary Agent’ must produce the recipient’s pension/welfare payment card as well as their own valid photo I.D. (e.g current Passport, Driving Licence or Public Service Card.)

To become a Temporary Agent, the recipient must complete a form which is available from the Post Office or online here