Collection of Pension and Welfare Payments.
Special Arrangements Because of Coronavirus
An Post has special arrangements for collection of pensions and social welfare from Post Offices.
If a customer is not able to collect their payment personally at the Post Office a nominated person (Temporary Agent) can be nominated to collect the payment on their behalf.
When collecting a payment, a ‘Temporary Agent’ must produce the recipient’s pension/welfare payment card as well as their own valid photo I.D. (e.g current Passport, Driving Licence or Public Service Card.)
To become a Temporary Agent, the recipient must complete a form which is available from the Post Office or online here
