Refunds and Compensation for Cancelled Flights

What rights do passengers have when a flight is cancelled because of extraordinary circumstances? Under EC Regulation No. 261/ 2004 – in the event of a flight cancellation passengers must  be offered : …care and assistance free of charge while waiting for their rerouted flight– specifically, meals and refreshments in reasonable relation to the waiting […]
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Ryanair Email Address

In May 2013 the National Consumer Agency took enforcement action against Ryanair because they did not provide an email address on itheir website for Irish customers . Under  e-Commerce legislation  traders providing an e-commerce service, including airlines, must provide consumers with an email address. Ryanair initially appealed the action – but that appeal was withdrawn […]
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Ryanair and John O’Donoghue

There has been plenty of publicity about the expenses claims of John O’Donoghue in recent weeks. Now Ryanair have joined the huge numbers of people rightly complaining about the apparent waste of taxpayers money. (At the same time getting some publicity for themselves) Ryanair are calling for an enquiry into – ‘Why Irish Government Ministers, […]
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