Irish Water Refunds

Refunds of  Irish Water Charges

It was announced in early September 2017 that most householders could expect Water Charge refunds from Irish Water before Christmas 2017.  The Irish Water Refund cheques only started going out on November 20th because of delays in passing the legislation – so whoever made that statement might have been wrong.

All Irish Water account holders (not businesses) should expect to be automatically sent a full refund by a cheque. There is no need to apply for a refund.
If you received the Water Conservation Grant – that will not affect the refund , you will still get a full repayment of all the money you paid to Irish Water.

Note: The cheques will be crossed – which means they can only be paid into an account of the person named on the cheque.  (Bank/Post Office/ Credit Union).  They cannot just be cashed by shops, banks or post offices etc.

Irish Water have said that if there are customers who do not have a Bank account, Post Office Account, or Credit Union account, they should contact Irish Water  and the cheque could be re- issued to a person nominated by the account holder. (Who has a bank account)   (Call 01 707 2824 or  1850 448 448)

There will be almost one million payments to be refunded – and this is expected to take “a number of months“.  A cheque, attached to a letter , will be sent to the Irish Water account holder at their registered address with Irish Water.

If you paid water charges to a landlord – than you will have to take the matter of a refund up with them. Only the account holder can get the refund.

Around 1 million customers will be refunded all the water charges they have paid – which will be a total of around €173m .


Change of Address

Important : You will need to update your correspondence address with Irish Water if you have changed address since you last paid them  – so that the cheque will be sent to the correct address .
You can do this online if you have an IrishWater account (here) . It might be too late if the cheque has gone out already.

Irish Water say that you can also contact them by phone on 01 707 2824 or  1850 448 448 (9am – 5.30pm Monday to Friday.)

Be aware that calling that 1850 number could cost you more than ringing the 01 number if you have landline calls included in your phone plan – :    See more about 1850 call costs

Some people have reported long waits on the phone.

water charge refunds

Irish Water have also said that the extra cost of refunding customers will be approximately €5m  – to cover the cost of letters, cheques, a public information campaign and additional staffing.

More here about Water Charges from 2018 Onwards

10 thoughts on “Irish Water Refunds

  1. You can also change your address if needed online at http://www.water.ie .

    There you can even see that they issue you with bills for the last couple of quarters, while those are 0€ they still tell you how much water you consumed.

    So clearly metering, reading of meters and billing is still going on.

    • Maybe you can – but , for whatever reason – Irish Water are saying to call them , they are not mentioning online changes of address.

    • We just checked – and addresses cannot be changed online at the water.ie website – It shows the option to do so but if you select “amend address” a message is shown telling you to ring them.

    • Whatever amount you paid to Irish Water you should get refunded back to you in full.

  2. Hi I paid €100 extra for water as part of a utility bill for my daughter for college accommodation. This was extra outside of my household bill.
    How do I go about reclaiming the €100 from the accommodation?

    • If your daughter hadan account with Irish Water – then they should issue a qheque to her.
      If it was paid as part of a rental type agreement to a landlord etc – then you will probably need to contact the person you paid about it .

  3. Should I expect to receive a refund before Christmas. I don’t have my Irish Water ref. No. But it was paid by direct debit from my bank account. Can you locate my number ? And therefore my address. Thank you.

  4. I have been refunded the few bills I paid in the early days. My online account still shows some unpaid bills total €198 and suggests that I should pay them. What is the point of that since the Company is refunding all amounts paid in? Have I a liability to pay up my unpaid bills – should they not be written off? Seems crazy.

  5. my farther danny shum passed away2 years ago and there all in his name
    i was wondering if there is a wy to transfer the name to myself as my mother is ina vegitatie state

Comments are closed.