Water Charge Refund

Refunds of Water Charges Paid  to Irish Water

It was announced this week that most householders can expect a Water Charge refund before Christmas 2017.
Irish Water say they are “working to ensure that this can be achieved as efficiently and accurately as possible”.

All Irish Water account holders (not businesses) will be automatically sent a full refund by a cheque. There will be no need to apply for a refund.
If you received the Water Conservation Grant – that will not affect the refund , you will still get a full repayment of all the money you paid to Irish Water.

You will need to contact Irish Water if you have changed address since you last paid them  – so that the cheque will be sent to the correct address .
At the moment – Irish Water are saying that the only way to contact them is by phone on 1850 448 448 (9am – 5.30pm Monday to Friday.)
But there is an another Irish Water phone  number that we know about – which will be cheaper than the 1850 number if you have landline calls included in your phone plan – that is :  Alternative number   01 707 2824 . See more about 1850 call costs

The Government has to pass new legislation before any processing of water charge refunds can begin .  Around 1 million customers will be refunded all the water charges they have paid – which will be a national total of around €173m .

Irish Water have also said that the extra cost of refunding customers will be approximately €5m  – to cover the cost of letters, cheques, a public information campaign and additional staffing.

More here about Water Charges from 2017 Onwards

3 thoughts on “Water Charge Refund

  1. You can also change your address if needed online at http://www.water.ie .

    There you can even see that they issue you with bills for the last couple of quarters, while those are 0€ they still tell you how much water you consumed.

    So clearly metering, reading of meters and billing is still going on.

    • Maybe you can – but , for whatever reason – Irish Water are saying to call them , they are not mentioning online changes of address.

    • We just checked – and addresses cannot be changed online at the water.ie website – It shows the option to do so but if you select “amend address” a message is shown telling you to ring them.

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