1850 and 1890 Numbers to be Included in Bundles

At long last, after many years, Comreg got round to doing something about the charges for calling 1890, 1850, 0818 and 076 numbers. It has been in the pipeline since mid 2019- and is finally due to happen by Dec 1st 2019
So From December 1st 2019, you won’t need to worry about calling numbers with these prefixes.

  • 1890 numbers
  • 1850 numbers
  • 0818 numbers
  • 076 numbers

(All These numbers are known as Non-Geographic Numbers or NGNs).

Summary of the Changes to Call Charges

1. From 1st December 2019, they will introduce a new ‘Geo-Linked’ retail tariff condition for 1850, 1890, 0818 and 076 NGNs.

2. The cost of calls to these NGNs will be no more than the cost of calling a Geographic number.

3. IF calls to Geographic Numbers are included in a user’s bundle of ‘call minutes’ then calls to these NGNs will also be included in their bundle.

4 By the end of 2021 – the plan is to reduce the number of NGN ranges from five (1800, 1850, 1890, 0818 and 076) down to two (1800 and 0818)  With 1800 being free to call.

The numbers prefixed ‘1850’, ‘1890’, ‘0818’, and ‘076’are classed as “Non-Geographic Numbers” (NGNs).
They were originally introduced when all we had was Eircom landlines. These numbers were used in order to try and reduce call costs for people outside Dublin contacting places such as government departments in Dublin.

The issue is – that many people now have telephone plans or bundles with inclusive call minutes – but the vast majority of phone providers do not include these NGN calls in the bundles.
This can result in consumers, who think they have paid for unlimited calls, getting unexpected extra call charges when they ring these “lo-call” numbers.
When the NGNs are used for busy call centres such as Revenue, Water Charges, NCT or Property Tax – the call costs can soon mount up while you are connected and wait to speak to someone.

There is also confusion about exactly how much the charges are for calling these Non-Geographic Numbers – with some people thinking they are free and many others think they are expensive. In a recent survey about 1850 and 1890 numbers, 41% of respondents stated that they believed that organisations can make money from customers dialling those numbers. (They don’t).

We have written previously about the potential high charges for calls to numbers with these prefixes: –  there is  no need to worry about these from December 2019

Cost of calls to 1890 numbers

Call costs for 0818 numbers

Charges for calls to 1850 numbers

How much to Call 076 Numbers

ComReg is the statutory body responsible for the regulation of the electronic communications sector in Ireland (telecommunications, radio communications, broadcasting transmission and premium rate services) and the postal sector.

2 thoughts on “1850 and 1890 Numbers to be Included in Bundles

  1. Have been trying to get through to EBS bank regarding the new Authentication App they are introducing as part of the new EU directive and have run into trouble. The number they are giving to contact for assistance is an 0818 number and I have tried several times but always ‘hanging on’ and still unable to get through to the department needed- at 50 cent per min to EBS I understand and nothing I can do about it- but since you are the people charged with policing this I have to wonder how it can be allowed to continue- and especially after all that has happened in this country- coming from one of the Banks

    • Hi James
      I think you need to direct your query to Comreg .

      Phone 018049668 – Email consumerline@comreg.ie

      Sorry – but Moneyguideireland.com has nothing to do with policing these numbers.

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