Making phone calls to any of the so called “Lo Call” 1890 numbers will usually end up costing many consumers a lot more than if they rang a normal landline number. (Read about price of 1850 Calls Here)
These “lo call” numbers were introduced years ago when all we had was Eircom landlines with no bundles of free call minutes. The rate was meant to be the equivalent of a local call which was cheaper than a “national” call. But – now that most people have mobile phones or landline telephone packages with call minutes included - the “Lo Call” idea is just not working. In some cases it should really be known as “Hi Call” !
All the mobile networks and the landline providers currently don’t include 1890 numbers in their bundled “free” calls – so you end up paying for them even when you have unlimited call minutes included in your plan.
How Much Does it Cost to Ring an 1890 “Lo Call” number?
(Rate shown is cents per minute)
Meteor 15 c
Three 30 c
There are still plenty of state departments such as Revenue that are asking people to contact them on 1890 help line numbers – and usually no alternative number is offered.
There were recent reports of many callers to the 1890 Property Tax helpline waiting 30 minutes or more for an answer – but this will be after they get through to the automated queuing system and they will be getting charged while they wait.
A 30 minute call to 1890 from an O2 prepaid phone would cost €10.50.
A Three mobile customer would end up paying €9.00 for a 30 minute call to an 1890 number ! What’s “lo call” about that.
Vodafone mobile customers would be charged €7.50 for the same 30 minute call.
From an Eircom landline it would cost €1.56 for a 30 minute call to 1890.
UPC and Vodafone landline customers would be charged the lowest amount (€1.20)
Some state departments have introduced 0761 numbers (See Here) which are treated like any “normal” landline number for charging purposes. This should be rolled out to all government bodies and departments straight away.
All companies shoud ditch these falsely labelled Lo Call 1890 numbers and just use normal geographic landline numbers . We would also suggest that the phone companies should start including 1890 numbers in the inclusive bundles – but that might never happen because it would mean a big loss of revenue for them.