Refunds of Water Charges
It was announced in early September 2017 that most householders could expect a Water Charge refund from Irish Water before Christmas 2017. Refund cheques only started going out on November 20th because of delays in passing the legislation – so whoever made that statement might have been wrong.
All Irish Water account holders (not businesses) will be automatically sent a full refund by a cheque. There will be no need to apply for a refund.
If you received the Water Conservation Grant – that will not affect the refund , you will still get a full repayment of all the money you paid to Irish Water.
There will be almost one million payments to be refunded – and this is expected to take “a number of months“. A cheque, attached to a letter , will be sent to the Irish Water account holder at their registered address with Irish Water.
If you paid water charges to a landlord – than you will have to take the matter of refund up with them. Only the account holder can claim the refund.
Around 1 million customers will be refunded all the water charges they have paid – which will be a national total of around €173m .
Change of Address
Important : You will need to update your correspondence address with Irish Water if you have changed address since you last paid them – so that the cheque will be sent to the correct address .
You can do this online if you have an IrishWater account (here) .
The Irish Water website says that you can also contact them by phone on 01 707 2824 or 1850 448 448 (9am – 5.30pm Monday to Friday.)
Also be aware that calling that 1850 number could cost you more than ringing the 01 number if you have landline calls included in your phone plan – : See more about 1850 call costs
Some people have reported long waits on the phone.
Irish Water have also said that the extra cost of refunding customers will be approximately €5m – to cover the cost of letters, cheques, a public information campaign and additional staffing.
More here about Water Charges from 2018 Onwards